Return and Refund Policy
Effective Date: December 26, 2024

At Trend Pariz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read this policy carefully to understand the terms and conditions for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, undamaged, and in its original packaging with all tags and accessories included.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products
  • Clearance or final sale items
  • Gift cards
  • Perishable goods or items that are not suitable for return due to health or hygiene reasons (e.g., opened cosmetics, food products)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email info@trendpariz.net or call 845-918-4870 to request a return authorization. Provide your order number and reason for the return.
  2. Prepare the Item: Pack the item securely in its original packaging to prevent damage during transit.
  3. Ship the Return: Ship the package to the return address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

4. Refund Policy

Once your return is received and inspected, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds typically take 7–10 business days to appear in your account after we receive the returned item.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

  • We offer exchanges for defective, damaged, or incorrect items.
  • Contact us within 14 days of receiving your order to request an exchange.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing info@trendpariz.net or calling 845-918-4870.
  • Provide photos of the damaged or defective item for verification.
  • We will arrange a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • If the issue persists, contact us at info@trendpariz.net or 845-918-4870 for assistance.

8. Cancellation Policy

  • Orders can be canceled before they are shipped. Contact us immediately at info@trendpariz.net or 845-918-4870 to request a cancellation.
  • Once an order is shipped, it cannot be canceled but may be eligible for a return.

9. Contact Information

If you have any questions or concerns regarding this policy, please contact us:

We appreciate your trust in Trend Pariz and are committed to providing excellent customer service.

Trend Pariz reserves the right to update this policy at any time. Please review it periodically for changes.